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  • Our Customer Service Pledge

    We promise to provide the best financial products and services, at the best value, that will not only meet, but exceed your needs at all stages of your financial life.

     

    We Are Your Service Professionals - We promise to treat you with respect and dignity. It is our responsibility to create an environment of partnership to achieve the best possible solution.

    Respect - As our customer, you will have our undivided attention at all times.

    Privacy First - We accept nothing less than complete confidentiality in all we do and will do whatever necessary to protect your information.

    Go Ahead, Ask Us Anything - From products to services to expertise, we will provide you with the answers you’re looking for.

    Accurate and Timely Information - We understand that time is always of the essence when it comes to your finances; that’s why we promise to provide complete and correct information to you as quickly as possible.

    Responsibility - If you have a concern or a complaint, you should be able to see any employee in our bank and they will take care of you. We won’t ask you to call an automated number or visit another location. You will receive personal service from one of our representatives until your issue is resolved.

    Working With You - We will do everything we can to match you with a solution that works best for your needs.