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What if my card is lost or stolen?

Call us as soon as you realize your card is lost or stolen. We will put an immediate restriction on the card so it can't be used. Lost or Stolen Customer Service is available 24 hours a day, 7 days a week.

To report a lost or stolen card, please use the contact phone numbers below.

LostOrStolen-DebitCard

Debit Cards

Personal: (855) 401-4599
Business: (855) 401-4599
Health Savings Account: (833) 232-4676
Outlook^SM: (855) 401-4599

Credit Cards

Consumer: (800) 445-9272
World Mastercard®: (877) 907-7478 or (706) 644-4518 (collect)
World Elite Mastercard®: (877) 907-7480 or (706) 644-4687 (collect)
Small Business Mastercard®: (877) 864-6519
Business Mastercard®: (800) 472-1959
Commercial Mastercard® Multi Card: (800) 472-1959 or contact your company's card administrator

Prepaid Cards

Outlook℠ Prepaid: (855) 401-4599
Gift Card: (877) 757-5424
PayCheckPLUS! Payroll: (866) 404-0330

Helpful Links

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Member FDIC. Equal Housing Lender. NMLS #407985

© 2024

Research

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This icon indicates a link to third-party content. By clicking on the link, you will leave our website and enter a site not owned by the bank. The site you will enter may be less secure and may have a privacy statement that differs from the bank. The products and services offered on this third-party website are not provided or guaranteed by the bank.

Member FDIC. Equal Housing Lender. NMLS #407985

© 2024

Customer Service

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Send a message to our support staff through our secure email channel.

Report Lost/Stolen Card

In the event of a lost or stolen card, contact us anytime day or night to avoid fraud.

This icon indicates a link to third-party content. By clicking on the link, you will leave our website and enter a site not owned by the bank. The site you will enter may be less secure and may have a privacy statement that differs from the bank. The products and services offered on this third-party website are not provided or guaranteed by the bank.

Member FDIC. Equal Housing Lender. NMLS #407985

© 2024