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What is the Difference Between an ATM and VTM?

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Automatic Teller Machines (ATMs) have revolutionized the banking industry by meeting customers' needs. Now, the banking industry has introduced Video Teller Machines (VTMs).

Illustration of colorful ATMs and VTMs

A VTM looks similar to an ATM, with the ability to connect to a live teller via video. So, what is the difference between an ATM and VTM? Here’s what you need to know when it comes to ATMs or VTMs.

What is an ATM?

An ATM is an electronic device that allows you to complete basic financial transactions. Such as withdrawing cash, making deposits, checking your balance, and transferring money between accounts. Most ATMs include the following elements:

  • An electronic screen
  • A card slot
  • A cash dispenser
  • A slot for depositing cash and checks
  • A printer for distributing receipts and balance statements
  • A keypad
  • Buttons for navigating the ATM

ATM Advantages:

  • 24/7 Banking: You can use ATMs during and outside of business hours.
  • Location: There are many ATMs connected to a bank branch, and some that stand alone. ATMs are typically located in areas to give customers access to banking services when they’re not near a branch.

What is a VTM?

Video Teller Machines (VTM), also referred to as an Interactive Teller Machines (ITM), build on the functionality of ATMs, with additional transaction capability. VTMs allow customers to speak with an employee located in a remote location. VTMs include the basic components of an ATM, such as the receipt printer and card reader. However, VTMs usually include additional features such as:

  • A video camera and telephone for conducting conversations with a teller
  • A coin dispenser
  • A ID scanner for verifying the customer’s identity
  • A signature pad

VTM Advantages:

  • Efficiency: The majority of transactions performed by a teller can also be handled by a VTM such as cash withdrawals, check cashing, cash and check deposits, and loan payments. The video teller can guide you through every step of your transactions and answer any questions you may have.
  • Convenience: VTMs provide service beyond a branch’s standard operation hours. By showing the teller a valid ID, customers can verify their identity and complete transactions.
  • Bills: VTMs hold a wide range of bills– so you can get 50s, 20s, 5s, and 1s. You can typically select your cash mix at these machines. Whereas deposits are only accepted at some ATMs.

Those are the main differences between an ATM and a VTM - although it’s safe to say you can’t go wrong with using either based on your needs. Check out Central Bank’s ATMs and VTMs to find a location near you.

The information provided in these articles is intended for informational purposes only. It is not to be construed as the opinion of Central Bancompany, Inc., and/or its subsidiaries and does not imply endorsement or support of any of the mentioned information, products, services, or providers. All information presented is without any representation, guaranty, or warranty regarding the accuracy, relevance, or completeness of the information.