• A man using his Central Bank EMV Chip Card at an in-store terminal.
  • What if my card is lost or stolen?

    Call us as soon as you realize your card is lost or stolen.  We will put an immediate restriction on the card so it can't be used. Lost or Stolen Customer Service is available 24 hours a day, 7 days a week.

    To report a lost or stolen card, please use the contact phone numbers below.

  • LostOrStolen-DebitCard

  • LostOrStolen-CreditCard
  • LostOrStolen-PrepaidCard

  • Debit Cards

    • Personal: 855.401.4599
    • Business: 855.401.4599
    • Health Savings Account: 855.401.4599
    • OutlookSM: 855.401.4599
  • Credit Cards

    • Personal: 800.445.9272
    • World Mastercard®: 855.594.3246 or 727.227.1438 (collect)
    • World Elite Mastercard®: 855.594.3246 or 727.227.1438 (collect)
    • Small Business Credit: 800.445.9272
    • Commercial MULTI Card: 800.472.1959 or contact your company's card administrator
  • Prepaid Cards

    • OutlookSM Prepaid:855.401.4599
    • Gift Card: 877.757.5424
    • PayChekPLUS! Payroll: 866.464.0330
  • This card is issued by The Central Trust Bank pursuant to a license by Mastercard International Incorporated.
    Mastercard is a registered trademark of Mastercard International Incorporated.
    *Points have no expiration as long as the card is active and completes purchases on an annual basis.
    +Cash back is provided in the form of a statement credit