We're Here to Help You. Here's How Central Bank is Responding to COVID-19

The health and safety of our customers, employees, and communities is of the utmost importance to us at Central Bank. We’re continuing to monitor the COVID-19 pandemic’s impact and are implementing our established preparedness plans to ensure business continuity and the ability to serve all of our customers.

Our branch lobbies are currently open and ready to serve your banking needs! In accordance with government guidelines, and to help prevent the spread of the Coronavirus, we implemented safety measures to our in-person branches. We’re continuing to regularly sanitize surfaces, and are taking careful measures to ensure the safety of customers and employees.

We ask for understanding and appreciate your patience if you experience longer than normal wait times, or if we need to transfer your call to the appropriate person to better help you.

As always, you can use our Online Banking and Mobile Banking App, as well as Video Teller Machines (VTM) to complete your banking business. All of our Video Tellers are available from 7 a.m. to 7 p.m. Monday through Saturday.

Please Be Aware of Scams During This Time

We will never text you or call you asking for personal information. Please send us any suspicious emails or texts to cbccustomerservice@centralbank.net.

Or call our fraud department at (866) 236-8744 if you feel as though you may be a victim of a scam.

Stimulus Checks from the Government

The Federal Government and Treasury Department are continuing to issue stimulus payments as part of the American Rescue Plan to eligible recipients.

The U.S. Treasury Department and IRS are also sending stimulus payments by prepaid debit cards to eligible recipients who have not received the payment by direct deposit or paper check.

Visit the IRS IRS Economic Impact Payments website to check your eligibility, and view the status of payments.

Read more about the Third Round of Stimulus Checks for more details on payments, and tools to see the status of your stimulus check.

For Business Customers

We have Commercial Assistance available to help commercial or business customers. We have several programs and options to help. However, due to the complexity of each unique situation, we ask that you contact your commercial lender, representative, or the bank for assistance.

SBA Paycheck Protection Program (PPP) Forgiveness

As a Small Business Administration (SBA) preferred lender, we fully participated in The Coronavirus Aid, Relief, and Economic Security (CARES) Act, and were pleased to assist businesses of all sizes with the Payroll Protection Program.

To understand the loan forgiveness program, please visit our SBA PPP Information Center.

For Personal Customers

If you are having a hard time keeping up with your day-to-day finances as a result of COVID-19, we have a program that can provide individuals cash advances or loans to help with essential needs. Please contact us and we will walk you through the details.