Darla Stegeman

Testimonials

great experience

-John D

Darla was very attentive and made the transaction very simple.

-Kathy Y

Darla made the HELOC process very easy for us. She was very easy to work with and very nice. Would recommend her to anyone looking for a loan.

-Riley G

Our experience with Central Bank’s mortgage process was mixed. The constant stream of automated emails was excessive, and many were irrelevant or repeated information we had already provided. This led to multiple back-and-forth emails with Darla or others at the bank, only to get a dismissive “Oh, don’t worry about that”-type response because "the system just sends out those emails." The most concerning issue occurred at closing. I flagged a potential error a week before our closing date, was told it would be corrected, and that we’d receive the final numbers three days in advance. Instead, we did not learn our actual amount due at closing, or our final monthly rate, until after business hours the night before our 9 a.m. closing. This last-minute correction, after assurances it would be addressed earlier, was unacceptable. Darla herself was pleasant and as helpful as she could be, but for a customer who doesn’t navigate the closing process often, the system had notable flaws. Based on our experience, it is unlikely we would recommend Central Bank to others for a mortgage loan.

-Thomas M