We hear from our customers every day—through our annual survey and thousands of app store reviews. These ratings show the trust you place in our team, the reliability of our service, and the digital experience you rely on every day. One of the ways we measure your feedback is with the Net Promoter Score (NPS).
What is a Net Promoter score?
Net Promoter Score (NPS) measures how likely customers are to recommend us to friends or family. Scores range from -100 to 100, with higher scores reflecting more satisfied and loyal customers. Your feedback helps us celebrate what we’re doing well and identify areas to improve.
How We’re Doing in Your Area
We track Net Promoter Score (NPS) by area to understand how each community experiences our services. With a Net Promoter Score above 70 in most areas, these results place Central Bank in what many industries consider the exceptional range, reflecting consistently positive customer experiences.
- Jefferson City: 73.69
- Jefferson Bank: 79.32
- Branson: 70.50
- Lake of the Ozarks: 76.96
- Midwest (Kansas City Area): 72.81
- Sedalia: 67.57
- Boone County (Columbia and Ashland): 73.57
- Louis: 77.53
- Moberly: 78.57
- Audrain County (Mexico): 72.03
- Ozarks (Springfield, Nixa, Ozark): 70.86
- Oklahoma (Edmond, Midtown, Oklahoma City, Owasso, Sapulpa, Tulsa): 74.49
- Warrensburg: 65.10
- Colorado (Denver, Colorado Springs, Durango, Greenwood Village): 76.64
Your Feedback Helps Us Improve
Every comment, rating, and review matters. Listening to you allows us to strengthen our services, enhance your experience, and continue building trust in the communities we serve
