Article | 2:19 min read

How to Spot a Scam Targeting PPP Loan Recipients

Don’t let a spoofed call or fake bank message put your business at risk—learn the warning signs and stay one step ahead of scammers.

PPP Loan Scam Alert

Scam activity aimed at small businesses is growing, especially for those that received Paycheck Protection Program (PPP) loans. If your business was part of the program, it’s a good idea to be on alert. Knowing what these scams look like can help you avoid them and protect your business.

How the Scam Works

Scammers are using publicly available information to find businesses that received PPP loans. From there, they launch convincing attacks that can appear legitimate at first—but are designed to trick you.

Common Tactics to Watch For

  1. Spoofed Bank Phone Calls

 Scammers use spoof call technology to make their number appear as if it’s coming from your bank. Even if the caller ID looks real, banks will never ask you for login credentials, passwords, or one-time passcodes.

  1. Direct Calls to Business Lines

These fake phone calls from the bank are often directed to main office lines, with the caller asking for specific employees by name.

  1. Requests  to “Verify” Transactions

They may claim they need to confirm a wire or ACH transaction, pressuring employees to share credentials or approve transfers.

  1. Impersonation of Bank Staff

The caller may pretend to be someone from Treasury Management or ACH Operations, using insider terms to sound credible.

  1. Fake Security Messages

Scammers also use text messages that look like they're from your bank. One example uses a made-up term—“client credentials termination process”—to create urgency.

A message might look like this:

Keeping your information secure is our top priority. We’re always looking for new ways to protect you and your business. One of our security measures is the client credentials termination process.
 <FAKE URL>
 Reply STOP to opt out

This message is not legitimate. Banks do not use processes like this or ask customers to act through external websites. Even if it sounds official, do not click any links or enter your credentials.

How to Protect Your Business

  •  Don’t Trust Caller ID

A spoofed bank phone call can look like it’s from your bank, but scammers can manipulate caller ID to display any number.

  •  Never Click Suspicious Links

Always log in through your official Commercial Online Banking portal—not a link sent via text or email.

  •  Never Share Credentials

No legitimate bank associate will ask for your username, password, or authentication code.

  •  Verify Requests

If a call seems off, hang up and call your banker or known bank contact directly.

  •  Educate Your Employees

Share this information with employees so they know how to spot a scam and what to do if they receive a suspicious call or message.

PPP loan scams are becoming more common, but with awareness and caution, they’re also preventable. A single spoofed call or fake message can do real damage—unless you know the warning signs. Share this guidance with your team, stay alert, and always verify before you trust.  

Topics:

The information provided in these articles is intended for informational purposes only. It is not to be construed as the opinion of Central Bancompany, Inc., and/or its subsidiaries and does not imply endorsement or support of any of the mentioned information, products, services, or providers. All information presented is without any representation, guaranty, or warranty regarding the accuracy, relevance, or completeness of the information.